1. Introduction
Al Barr Facilities Management Services LLC respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms, booking forms, WhatsApp communication, phone calls, and other contact channels.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, who we may share it with, and what rights you have regarding your personal data.
This Privacy Policy applies to the website https://albarr.ae and to enquiries submitted for Al Barr facility management services, including cleaning, AC services, pest control, water tank cleaning, grease trap cleaning, kitchen hood cleaning, drain line jetting, general maintenance, and related services.
2. Data Controller
The data controller responsible for your personal information is:
Al Barr Facilities Management Services LLC
Registered Address: Office No. 14, Plot 7, Mussaffa 10 / Nehal Tower, Al Zahiya, Abu Dhabi, United Arab Emirates
Email: info@albarr.ae
Phone / WhatsApp: +971 50 900 5385
Website: https://albarr.ae
3. Information We Collect
We collect personal and technical information when you interact with our website, submit an enquiry, request a quote, use the book service form, contact us through WhatsApp, call us, or communicate with our team.
3.1 Personal Identifiers
We may collect your full name when you submit a contact form, service booking form, or enquiry request. This helps us identify the person requesting the service.
3.2 Contact Details
We may collect your phone number, WhatsApp number, and email address. These details are used to respond to your enquiry, send service information, provide quotations, arrange callbacks, and communicate regarding requested services.
3.3 Property and Location Details
We may collect your property location, area, sector, building name, villa location, or service address. This information helps us understand service feasibility, route planning, technician dispatch, and location-based service requirements.
3.4 Service and Scope Information
We may collect information about the service you require, property type, maintenance issue, cleaning requirement, AC issue, pest concern, drainage problem, water tank condition, grease trap requirement, or other scope details shared through the form or direct communication.
3.5 Direct Communication Data
If you contact us through WhatsApp, phone, email, or other communication channels, we may collect the information you voluntarily provide during that communication.
3.6 Website Usage and Technical Data
If configured on the website, we may collect technical and usage information such as anonymized IP address, browser type, device type, visited pages, referral source, form interaction, and server access logs. This information may be used to improve website performance, user experience, security, and marketing effectiveness.
3.7 Recruitment Information
When you apply for a job, we collect the contact information, current emirate, message, and CV that you submit so our authorized team can review your application.
4. How We Collect Information
We may collect information through:
- Contact forms
- Book service modal forms
- Career application forms
- WhatsApp enquiry links
- Phone calls
- Email communication
- Website analytics tools, if configured
- Server access logs
- Cookies and similar technologies, where applicable
5. How We Use Your Information
We use your personal information for legitimate business and service-related purposes, including:
- Responding to your facility management enquiry
- Reviewing and communicating about job applications
- Calling or messaging you regarding your requested service
- Sending service quotations or proposals
- Arranging site inspections
- Planning technician visits
- Confirming property location and service feasibility
- Preparing commercial invoices, AMC proposals, or service documentation
- Providing cleaning, pest control, AC, HVAC, drainage, water tank, grease trap, kitchen hood, and maintenance services
- Improving website speed, usability, security, and customer experience
- Measuring marketing performance where analytics tools are configured
- Maintaining internal service records
- Meeting applicable legal, tax, accounting, or operational requirements
6. Legal Basis for Processing
We process your personal data based on one or more of the following grounds:
Consent:
When you submit a contact form, book service form, WhatsApp enquiry, or request a quote, you voluntarily provide your information and consent to Al Barr contacting you regarding your enquiry.
Pre-Contractual Steps:
We may process your information to prepare a quotation, inspect a site, respond to a service request, or take steps before entering into a service agreement.
Service Execution:
Location, property, and service details may be necessary to understand your requirement, plan technician access, and deliver the requested service.
Legitimate Interest:
We may process limited service, technical, and website usage data to improve our operations, website performance, enquiry handling, security, and customer support.
Legal Obligation:
We may retain certain information where required for accounting, tax, compliance, dispute handling, or legal record purposes.
7. Cookies and Analytics
Our website may use essential cookies or similar technologies required for basic website functionality, security, form handling, and user experience.
If analytics or marketing tools are enabled, such as Google Analytics, Meta Pixel, Google Ads tracking, or similar platforms, these tools may collect usage data to help us understand website performance, traffic sources, and campaign effectiveness.
Where required, users may be shown a cookie consent notice with options such as accepting analytics cookies or managing cookie preferences.
Essential cookies required for the website to function may operate without prior consent where legally permitted.
8. Third-Party Services and Processors
We do not sell, trade, or rent your personal data to third-party marketing companies.
We may share limited information with trusted service providers where necessary for website operation, communication, service delivery, or technical processing. These may include:
- Website hosting providers
- Email service providers
- WhatsApp Business redirection
- Google Maps or map-related services
- Analytics providers, if configured
- CRM or enquiry management systems
- Payment, invoicing, or accounting systems, where applicable
Third-party processors are expected to handle data securely and only for the intended service purpose.
9. Data Retention
We retain enquiry and service-related data only for as long as necessary for the purpose it was collected.
Standard lead, enquiry, and customer communication data may be retained for up to 3 years for service follow-up, customer support, internal record keeping, and UAE tax or operational compliance purposes.
Career applications and uploaded CV files are retained for three months from submission and are then removed from the recruitment system.
After this period, data may be securely deleted, anonymized, or archived where legally required.
Certain records may be retained for a longer period if required for legal, tax, accounting, dispute resolution, or contractual reasons.
10. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include:
- Secure hosting practices
- Access control
- Form validation
- Server-side security measures
- Restricted access to enquiry records
- Secure communication handling
- Regular review of website security where applicable
However, no method of internet transmission or electronic storage is completely secure, and users should avoid sharing unnecessary sensitive information through website forms.
11. Your Rights
Subject to applicable UAE data protection laws and reasonable verification, you may request to:
Access Your Data:
You may request a copy of the personal information we hold about you.
Correct Your Data:
You may request correction of inaccurate or incomplete contact details or service information.
Delete Your Data:
You may request deletion of your personal data where it is no longer required for service, legal, tax, accounting, or legitimate business purposes.
Withdraw Consent:
Where processing is based on consent, you may withdraw your consent by contacting us.
Object or Restrict Processing:
You may request that we restrict or stop certain types of processing where legally applicable.
To make a request, contact us at: info@albarr.ae
12. Marketing Communication
We may contact you regarding your enquiry, requested service, quotation, or related facility management requirement.
We do not send unrelated marketing communication without an appropriate basis. If you no longer wish to receive promotional communication, you may contact us and request removal from marketing contact lists.
13. External Links
Our website may contain links to third-party websites or platforms, such as WhatsApp, Google Maps, social media pages, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those platforms before sharing information.
14. Children’s Privacy
Our services are intended for adults, businesses, property owners, facility managers, and authorized representatives. We do not knowingly collect personal data from children.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or data handling practices.
The latest version will always be available on this page.
16. Contact Us
For questions about this Privacy Policy or to request access, correction, or deletion of your personal data, contact:
